Support
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Write to us at support@holovisor.app. To help us help you sooner, tell us what you were doing, on which device (iPhone, Android or web) and, if you have an account, which email it uses. Questions about your personal data go to privacy@holovisor.app; they are covered in the privacy policy.
Frequently asked questions
How do I scan a card?
Open «Escanear» (Scan), allow camera access and place the card inside the frame. You can put several cards in view at once. Each recognised card is added to a list you can review before moving it to your collection. Scanning needs no account; saving a collection does.
Why is a card marked «Dudosa» (doubtful)?
Because the scanner is not sure which card it is: low light, glare or a steep angle can confuse it. Check the proposed card and pick another option if it is not yours, or scan it again with more light and no glare. Cards you do not settle right away wait in «Cartas en revisión» (Cards in review) so you can confirm them later.
How do I delete my account?
Go to Tu cuenta (your account), scroll to «Eliminar mi cuenta» (Delete my account), type ELIMINAR and confirm. Your account, your collection, your wishlist and the cards pending review are deleted for good. Deleting the account does not cancel a subscription: if you have one, cancel it first.
Which languages are covered?
The scanner recognises cards in Spanish, Mexican Spanish, English, French, German, Italian, Portuguese, Japanese, Traditional Chinese, Thai and Indonesian. Tick only the languages you own in the scanner settings: it gets more right that way.
Can I take my collection with me?
Yes. In «Tu cuenta» (your account), press «Exportar colección» (Export collection) and download a CSV file with all your cards.